Repairs & Conditions
Document dates, photographs, service requests, access appointments, management responses, and completed work.
Our Mission
Information. Documentation. Accountability. Community.
We help residents organize facts, preserve records, communicate clearly, identify housing resources, and bring tenant concerns forward in an orderly and documented way.
Tenant Support
Start with the facts.
Rent & Account Records
Keep leases, receipts, money orders, subsidy notices, ledgers, statements, and written explanations together by date.
Written Communication
Use clear, factual, date-specific communications and keep copies of what was sent and received.
Building-Wide Issues
When the same charge, condition, notice, or practice affects multiple apartments, organized documentation helps residents identify patterns accurately.
Senior Residents
Rent-stabilized? Learn about SCRIE.
Some qualifying New York City senior citizens may be eligible for the Senior Citizen Rent Increase Exemption (SCRIE). Eligibility depends on specific requirements. Do not assume eligibility—verify it through official City resources.
Official NYC SCRIE information →Accountability Initiative
Review recurring tenant charges carefully.
Residents should preserve notices, enrollment records, lease riders, invoices, insurance-related communications, credits, refunds, and account ledgers when questioning any recurring charge.
Official Resources
Verify with the source.
Contact
Tell us what needs to be documented.
Use this form for non-emergency tenant-association inquiries. For emergencies call 911. For NYC service requests, use 311.
HOPE
Faith gives us hope. Facts give us a record. Organization gives the community a voice.